Returns & Refund Policy

In short: you can return most unused products within 30 days of delivery. If something arrives dead, defective, damaged or wrong, tell us within 7 days of delivery and we will repair, replace or refund it at our cost. Returns are started from your account, and refunds go back to your original payment method once we have inspected the item.

1. 30-day returns

If you change your mind, you can return a product within 30 days of delivery, provided that it is:

• unused, not installed or configured, and in the same condition as when you received it;
• in its original packaging, with all accessories, cables, rails, manuals, licence cards and documentation included;
• with every serial number label, asset tag and tamper or warranty seal intact and unaltered.

For these returns you pay the return shipping cost. Please use a tracked service and pack the item securely, ideally inside a shipping box rather than in the retail box alone; items damaged in return transit because of inadequate packaging cannot be refunded in full.

2. Dead on arrival, defective, damaged or wrong items

Check your order as soon as it arrives. If a product does not work out of the box (dead on arrival), has a fault, was damaged in transit, or is not what you ordered, report it within 7 days of delivery with a description of the problem and photos of the item, its serial label and — for transit damage — the parcel and packaging. Keep all packaging until the claim is settled.

After confirming the problem (we may ask for simple diagnostic steps, logs or a short video), we will arrange a replacement, a repair or a full refund, and we cover the return shipping. If the same item is out of stock, we will offer an equivalent product or a refund.

Faults that appear later than 7 days after delivery are handled under the manufacturer's warranty where one applies. We will help you raise the claim and guide you through the manufacturer's RMA process.

3. Items that cannot be returned

• Software, licences, subscriptions and activation keys once opened, activated, registered or delivered electronically.
• Custom-configured or built-to-order systems, and items ordered specially for you — unless they are defective.
• Items whose serial number labels, asset tags or seals have been removed, damaged or altered.
• Items damaged by misuse, accidents, improper installation, power surges, unauthorised modification or firmware changes.
• Products marked as non-returnable or final sale on the product page.

4. How to start a return

1. Sign in and go to Account → Orders, open the order and choose Request a return.
2. Select the items and quantities, choose a reason, describe the issue and attach photos — of the serial label, and of any fault or damage.
3. We review your request and email you the return instructions, including where to send the item and, when we cover the cost, a prepaid label.
4. Pack the item as instructed and ship it with tracking. Please do not send anything back before your return is approved: unannounced parcels can be delayed or refused.

Before returning a storage device, server or any system that holds data, back up and erase your data and remove any passwords or account locks. We are not responsible for data left on returned equipment.

5. Inspection and refunds

When the return arrives, we inspect it — usually within a few business days. Approved refunds are paid to your original payment method: card and PayPal refunds normally appear within 5–10 business days, depending on your bank. Refunds of cryptocurrency payments are arranged with you directly. For change-of-mind returns, the original shipping charge is not refunded; when a return is due to our error or a defective item, we refund it too. If an item comes back incomplete, used or damaged, we will contact you before deciding on a partial refund or returning the item to you.

6. Cancelling an order

While an order is still being prepared you can cancel it yourself from Account → Orders with Cancel order; if it was already paid, the refund starts automatically. Once the order has been handed to the carrier it can no longer be cancelled — wait for it to arrive and return it under this policy.

7. Your statutory rights

This policy does not affect any rights you have under the mandatory consumer law of your country, such as a statutory right of withdrawal or legal guarantees. Where those rights give you more, they apply.

Questions?

Email [email protected] with your order number, or use our contact form.